IT Support Pricing
Business and Home IT support with clear pricing so you know what to expect
We work from a set rate sheet. Hourly work is flat-rate and every customer is quoted from the same list, so what you pay isn't based on the job looking urgent or the customer looking like they can afford more.
Call us and we'll talk through what you're dealing with, tell you which rate applies, and give you the numbers before any work starts. Consultations are free and there's no obligation.
Three levels of support, one flat rate sheet.
Jobs over 10 hours may require a written quote before we begin. Ask about ongoing support arrangements for businesses that need us regularly.
Residential
Home computers, networks, and devices
- Computer clean & repair
- Virus removal
- Device setup
- Data backup
- WiFi improvements
- Hardware troubleshooting
Business
Weekends and evenings included, no on-site fee
- Workstation setup & upgrades
- Networking installation & troubleshooting
- Software troubleshooting
- Hardware diagnostics & replacements
- Office IT improvements
- Ongoing support available
Emergency
Same-evening arrival when available
- Urgent system failures
- Network outages
- Critical work interruptions
- After-hours rapid response
On-Site Visits
Residential service calls include a one-time on-site visit fee in addition to the hourly rate. Business service calls do not.
Drop-offs are never charged the on-site visit fee.
Drop-Off Service
Drop-off is appointment only at our Ebensburg office, typically on Friday afternoons.
We can often resolve the issue during drop-off, though hardware repairs may take up to one week depending on parts and diagnostics.
Want the full rate sheet?
Give us a call or send a message. We'll go over what you need, tell you which rate applies, and answer anything else before you commit.